Thank you for shopping with Velora Alora Wardrobe. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping & Delivery Policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales, or promotional events, processing times may be slightly longer.
Shipping Locations
We currently ship across New Zealand.
If you would like to place an international order, please contact us before purchasing to check shipping availability.
Delivery Time
Estimated delivery times are:
- North Island: 2–5 business days
- South Island: 3–7 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order size.
From time to time, we may offer Free Shipping on selected orders or promotional campaigns.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where available), allowing you to monitor your shipment.
Delivery Address
Please ensure your shipping address is complete and accurate before placing your order.
Velora Alora Wardrobe is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
Failed Delivery
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may:
- Attempt redelivery.
- Hold the parcel for collection.
- Return the parcel to us.
Additional shipping charges may apply for re-delivery.
Damaged or Missing Orders
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the package and products (if damaged)
- A brief description of the issue
We will investigate the matter and work towards a suitable resolution.
Delays
While we strive to deliver every order on time, unforeseen circumstances such as severe weather, courier disruptions, customs inspections (for international orders), or public holidays may cause delays.
We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Velora Alora Wardrobe
Website: https://veloraalorawardrobe.co.nz/
Email: veloraalorawardrobe@gmail.com
Phone: +64 29 123 4470
Address: 12 Colstone St, Glenview, Hamilton, New Zealand
We appreciate your trust in Velora Alora Wardrobe and look forward to providing you with a smooth and enjoyable shopping experience.
